![]() You will receive an email confirmation once the return is completed. Please allow 1 or 2 billing cycles for the credit to be reflected on your statement. ![]() Once we receive and inspect the return, we will issue a refund on the original credit card or paypal account used to place the order. Please email us the tracking number of all return shipments so that we can ensure a prompt refund. is not responsible for any items lost or damaged in transit and it will be your responsibility to file any claims with the carrier. Since you are responsible for the cost of returning the items via whichever carrier you prefer (Fedex, UPS, USPS, etc), we recommend that you use a traceable and insurable form of mailing for shipment. All products must be packed in new, original and unmarked packaging including any accessories, hardware, manuals, documentation and registration that were originally included with the items. To ensure a prompt refund, please make sure the RAN# is clearly labeled on the box and the RAN form. Please click here to download the RAN form. Download, Fill Out and Print the RAN form and paste it on the box. Unauthorized returns will not be acknowledged and may be refused at your expense.Ģ. It is important that you request a RAN because we will not issue any refunds for returns without a RAN. You will have 15 days to return the items to us once we issue you the RAN. A customer service representative will email you the Return Authorization Number (RAN) with instructions. Please call 62 or email to request a return. Request a Return Authorization Number (RAN) Any large quantity order of 12 pieces or more of the same productġ.Any volume orders totaling more than $2,000.Items not in original packaging and/or missing parts/hardware or manual.Items that have been installed, customized or modified.Please note that NO returns will be accepted for the following conditions: Return Authorization Number (RAN) is required to return items.Customers are responsible for the costs of shipping back any return items.Shipping charges paid at time of order processing are non-refundable (includes expedited, under-minimum, HI/AK).All returns subject to 25% restocking fee.Please call us at 62 or email Request for return must be made WITHIN 15 days of receipt and items must be returned WITHIN 15 days of receiving RAN Our customer service representatives are also available to assist you should you have any questions. If you decide to return an item, we offer the following hassle-free return process for your convenience.
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